Condé Nast Store

A. Not all of the images housed in our Archive are available for purchase as prints. However, we regularly update our site with new images from our collection. If you have seen an image in a magazine that you can’t find as a print on our site, we encourage you to check back frequently, or sign up for our e-mail updates.

Q. What happened to your old site, www.condenastart.com?

A. In August 2007, we closed Condé Nast Art and launched the Condé Nast Store with a renewed focus on high-quality framed prints of images from two of our top publications. Since then, our inventory has grown to include hundreds of vintage and contemporary images from our titles, including Vogue, Vanity Fair, Golf Digest, GQ, Gourmet, and more, as well as books, DVDs, gifts, and other products. You may not find everything from the previous site. However, we are constantly expanding our inventory, and we encourage you to sign up for e-mail updates that will let you know as new products become available.

Q. Can I get a catalog of your products sent to me?

A. The Condé Nast Store is primarily an online store. We plan to begin publishing a print catalog beginning with the 2008 holiday season. However, since new items are added constantly, the website will always have the most up-to-date list of inventory.

Q. I have a question about my Condé Nast magazine subscription. Can you help?

A. The Condé Nast Store cannot address inquiries about subscriptions to our magazines. Please call our subscription hotline at 515-243-3273, and someone there will be happy to assist you.

Q. How can I purchase a back issue of a Condé Nast magazine?

A. Requests for back issues are also handled through our subscription hotline. Please call 515-243-3273, and someone there will be happy to assist you.

Q. I have a question about my Golf Digest Rewards credit card. Can you help?

A. No. To find out what you can get with your Golf Digest Rewards points, please visit www.golfdigestrewards.com or call 1-800-889-8747. For any other inquiries regarding your Golf Digest card, please call Bank of America at 1-800-932-2775.

Q. How do I get permission to reuse a Condé Nast image?

A. Condé Nast welcomes requests for reuse of material published in our magazines. Please make such requests as directed below; if we do not hold the rights to the materials in question, the Permissions Department will do its best to direct you appropriately.

Permissions Department

Editorial Assets and Rights

Condé Nast Publications

1440 Broadway, 11^th Floor

New York, NY 10018

Phone: 212-630-5656

Fax: 212-630-5883

E-mail: permissions@condenast.com

Please include the issue date, the page number, the author or artist, a description of the content, and information about how you would like to use the article or image. You should also provide a contact name, phone number, and e-mail address so that we can respond to your request as quickly as possible.

Please note that the standard turnaround time for a request is 1–2 weeks.

Q. I have a question about a charge from the Condé Nast Store. Who can I speak to?

A. Our customer support specialists are happy to address any billing questions you may have. Please e-mail us, or call toll-free at 1-866-493-6507, Monday through Friday, between 9:00 a.m. and 5:00 p.m. EST.

Q. I’m not able to access certain pages on your site, or I’m receiving an error message. What should I do?

A. If you encounter technical problems while browsing our site, try leaving the site and returning a few minutes later. If you continue to have trouble, please let our service center know. We apologize for any inconvenience.

Q. I have a suggestion for your site. Can I tell someone?

A. Of course! We welcome your suggestions to improve our inventory or to make shopping the Condé Nast Store a better experience. E-mail us your thoughts.

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Ordering

How to Order

Q. How can I tell if an item I want is in stock?

A. With the exception of limited editions, our prints are not kept in stock, but are created on demand. Non-print items such as books, DVDs, Golf Digest pegboards, and similar products are shipped from stock. If one of these items is not available, you will see a message on the product page reading “Item On Back Order.” Back orders are rare, and you can be assured stock will be replenished quickly.

Q. Do you have any retail locations?

A. No. The Condé Nast Store is an online store only.

Paying for Your Order

Q. What methods of payment do you accept?

A. We accept Visa, MasterCard, American Express, and Discover for any non-commercial sales. We do not accept personal checks.

Q. Do you charge sales tax?

A. The Condé Nast Store charges applicable sales tax to all orders except in the following states: AK, HI, ID, LA, NM, SC.

Products sold to customers in Canada are subject to Canadian taxes. We do not charge sales tax on orders from outside the U.S. and Canada.

Q. Is it safe to order online?

A. Yes. We use Secure Socket Layer (SSL) encryption (up to 256-bit encryption, depending on your web browser) to ensure that any data you transmit to us is protected and unreadable by any other party. If you feel safer ordering over the phone, you can call us toll-free at 1-866-493-6507, Monday through Friday, between 9:00 a.m. and 5:00 p.m. EST.

Processing Time and Tracking Your Order

Q. When can I expect my order to arrive?

A. All non-print items (books, DVDs, etc.) generally ship within 24 hours. Our photographs, illustrations, and covers are all printed on demand and framed to your specifications. The printing process will take about 1 business day from the time the order is processed, and custom framing takes another 1 to 2 business days. Typically, a print will ship out about 2 business days after an order is processed, although in some cases it can take longer.

Please note that the above represents only the time it takes to process an order and does not account for shipping time. For information on shipping rates, see our “Shipping & Returns” FAQs.

Q. How can I track my order?

A. You should have an order confirmation number that was e-mailed to you and/or provided to you by a customer support specialist.

If you have placed your order online, go to www.condenaststore.com and click on “My Account.” Log in using your registered e-mail address and password. Click “Order History.” You will see a status message corresponding with the pending order. If your order has shipped, you will see a tracking number which will link you directly to the carrier’s website for tracking.

If you’d like us to track the order for you over the phone, please call customer support at 1-866-493-6507 and refer to your confirmation number.

Order Troubleshooting

Q. I just tried to submit an order, and the confirmation page is not loading. Should I submit my order again?

A. No. If you experience any problems in placing your order, please contact customer support. We can help you resolve the issue.

Q. I received two order confirmations for a single order. What should I do?

A. If you receive two e-mail confirmations, you have placed a duplicate order. Please contact customer support to confirm that you want only a single order.

Gifts

Q. I’m giving one of your products as a gift. How do I make sure that the recipient won’t see the cost?

A. When you check out, select “Gift Receipt” so the recipient will get a copy of the order details in their package without any dollar amounts listed.

Q. Is there a limit to how many characters I can use in my gift message?

A. Yes. The maximum number of characters is 120.

Cancelling Your Order

Q. How do I cancel an order after submitting it?

A. To cancel an order, please contact customer service at 1-866-493-6507 as soon as possible, preferably within 24 hours of placing the order. Please reference your order number when calling, and be ready to provide an e-mail address where a confirmation of the cancellation can be sent. Your credit card will only be charged for orders that ship.

For information on returns, please see our “Shipping & Returns” FAQs.

Corporate Orders

Q. Do you offer special services for corporate clients?

A. Yes! We can offer you a great deal on prints that will add extra style to your hotel, restaurant, office, or retail environment. Please visit our corporate sales page for more information.

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Shipping & Returns

Shipping Schedule

Q. From the time I place my order, when will it ship?

A. Generally, you can expect your order to ship on the next business day after it is processed, which can be up to four business days after you place the order. (See above, “When can I expect my order to arrive?” under the “Ordering” FAQs.) We do not ship on Saturday, Sunday, or federal holidays.

Q. Do you offer Saturday delivery?

A. No. At this time, we do not offer Saturday delivery. An order that ships out on Friday, even if one-day shipping is selected, will arrive on Monday. Please take this into account when ordering.

Keeping Your Package Secure

Q. How will my order be shipped?

A. In most cases, items are shipped via private, trackable services like FedEx and UPS. Items going to military bases (APOs or FPOs) will be shipped via the U.S. Postal Service.

Q. Do you ship to PO boxes?

A. The shipping services that we use require a street address and items require a signature upon delivery. You may, however, provide a billing address that is a PO box number if necessary.

Q. Can I just have the package left at my doorstep?

A. No. Your purchase from the Condé Nast Store is valuable. To ensure that it arrives safely and in good condition, the Condé Nast Store requires a signature upon delivery. For this reason, we ask that you give us a shipping address where someone will be present to sign on your behalf. Otherwise, you risk having your items returned to our fulfillment center. If you ask us to waive the signature requirement, your order cannot be guaranteed, and the Condé Nast Store will accept no liability for damages to your order.

International Shipping

Q. Do you ship outside the United States?

A. We currently ship via to over 70 countries and territories outside the U.S. via FedEx International Priority. International shipping rates apply.

Q. Will you ship to any country?

A. We are unable to ship to some countries. For a complete list of countries where we ship, please click here.

Q. How do I enter an international phone number?

A. You may enter the phone number beginning with 011, without the plus sign.

Shipping Charges

Q. How much will I be charged for shipping?

A. We offer four standard shipping services to choose from upon checkout: Ground, Two-Day, One-Day, and International Priority. Shipping costs vary based on the weight of your items and where they are shipped. The chart below will give you an idea of what shipping will add to your total charge:

Shipping Method	Per Item Charge	Add’l Per Pound Charge	Shipping Location
Ground (3-4 business days)	$8.00	$0.50	U.S.
Two-day (2 business days	$11.00	$1.40	U.S.
One-day (1 business day)	$15.00	$1.50	U.S.
International Priority	$35.00	$6.00	Outside the U.S.

Returns

Q. What is your return policy?

A. We want to ensure that your order from the Condé Nast Store exceeds your expectations. If you are not 100% satisfied with a product you receive from our store, you may return it to our fulfillment center within 30 days of the delivery date for a full refund, less the cost of shipping. If your product arrives damaged, we will replace it at no charge to you within 30 days of delivery. (See below, “How do I return an item that is damaged or unsatisfactory?”)

Please note that each of our prints, with the exception of limited editions, is created on demand and is considered a custom order. Orders of 3 or more such custom items may not be returnable. These return requests are subject to review. Please call customer service at 1-866-493-6507 for more information.

Q. How do I return an item that is damaged or unsatisfactory?

A. All returns are handled through our fulfillment center. To initiate a return, first call customer service at 1-866-493-6507. You will be put in touch with our fulfillment center to obtain a return authorization number. All products should be returned, along with a copy of your order details, to:

Condé Nast Store Service Center

Attn: Returns Department

14-16 Thomas J. Rhodes Industrial Drive

Mercerville, NJ 08619

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Products

Our Prints

Q. What does the term “print on demand” mean?

A. When you place your order for one of our photos, covers, or illustrations, the image is then produced especially for you. Printing “on demand” means that each piece is individually created, giving you the best reproduction quality available.

Q. How are these prints created?

A. Each custom-made print is reproduced using state-of-the-art digital equipment. The Hahnemühle fine art pearl archival paper is a fiber-based surface developed in the tradition of the Silver Gelatin prints, the original gold standard of archival photographic reproduction. The printers use UV-resistant pigmented inks and stochastic screening, a process that produces a continuous tone image by converting shading and colors into a random pattern. The result is smoother flesh tones, finer details, elimination of moiré patterns, and a 15 percent wider color range.

Our prints are dried at least 24 hours prior to framing behind UV-resistant Plexiglas in a temperature-controlled room set at 70 degrees Fahrenheit. Once it is matted and framed, your exhibition-quality print will last more than a lifetime.

Q. Are the original images on the covers available without any text (i.e., publication name and date)?

A. In some cases, yes. If you want an image without the cover text, but cannot find it on our site in that format, please contact customer support to see if it is possible to place a special order. We’ll do our best to accommodate your needs.

Q. What sizes of images are available?

A. Most of our photographs and illustrations are available in three sizes: 12” x 15”, 16” x 20”, and 20” x 24”. (Several of our most popular are also available in 32” x 40”.) Most of our classic covers are available in two sizes: 15” x 18” and 17” x 22”. Panoramic images are generally available in two sizes, 9” x 25” and 14” x 40”. In addition, we carry a selection of square images in the following sizes: 12” x 12”, 16” x 16”, 20” x 20”, and 30” x 30”.

These dimensions refer to the size of the photo paper on which the image is printed and include a one-inch white border around the image.

Please note that the sizes given above are for unframed images. The chart below gives approximate sizes for framed images:

Unframed Size	Approximate Framed Size
12” x 15”	16” x 20”
15” x 18”	20” x 24”
16” x 20”	20” x 24”
17” x 22”	24” x 30”
20” x 24”	24” x 30”
32” x 40”	40” x 48”
9” x 25” (panoramic)	13” x 29”
14” x 40” (panoramic)	18” x 44”
12” x 12” (square)	16” x 20”
16” x 16 “ (square)	20” x 24”
20” x 20” (square)	24” x 30”
30” x 30” (square)	40” x 48”

Certain vintage photographs from the Golf Digest Shop are available only in a 12” x 16” framed version.

To get a better idea of what each of these sizes looks like in real life, click on “View Frame Sizes” on the product detail page of any image.

Q. Does my print come with any identifying information?

A. Yes. Every print comes with a provenance label, printed on quality acid-free stock, on the back of the print or frame. It gives the subject or a description of the image, the artist, the publication for which it was created, and the date published. This will help your print retain its value, as it will always be identifiable as a work of fine art from the Condé Nast Collection. An extra label is also included for your records.

In addition, each print is accompanied by a letter from our Archive Director with information on the history of the Archive and the process used to create your work of art, along with instructions on how to care for it.

Q. Will my print arrive ready to hang?

A. Yes. Your framed print comes with hanging wire mounted to the molding and all the hardware you need to hang your print right out of the box.

Q. How can I take care of my print?

A. A few simple practices can keep your print looking stunning for many years to come. Keep your framed print dust-free by wiping it clean occasionally with a soft, damp cloth. Do not use ammonia-based glass cleaner or a furniture polish such as Pledge to clean it. This will cause the glass to cloud. In addition, avoid hanging your print in direct sunlight or near heat sources, as this will affect its integrity over time.

Framing and Matting

Q. Can you tell me about your framing options?

A. Our frames are created by Larson-Juhl, one of the leading manufacturers and distributors of picture frame molding and supplies. The frames feature finely stained, translucent finishes that are renowned for their consistency. The Condé Nast Store offers frames in several styles: Tribecca Box White or Black, Mahogany Box, Eastlake Natural or Black, Ansley Mahogany, and Black or White Flat.

Q. How do I select a framing option?

A. Once you’ve found the image you want, you can choose from a variety of frame styles and two different mat colors using our framing module. Click on any image thumbnail to enlarge it and select “Choose Your Frame,” then click to select the matting and frame of your choice. Alternatively, after you’ve added an unframed image to your cart, you can go back and select framing by clicking “Get It Framed.” You can even choose a background that matches your wall to get a better idea of how the print will look in your home.

If you’re just looking for a basic black wood frame and white mat, you can simplify the process by clicking on the thumbnail on the image and select the framed option in the appropriate size from our handy chart. Whatever you choose, you can always view your cart and click “Edit Framing” to make a change before you place your order.

Q. What kind of matting do you use?

A. All of our framed prints are first matted with an archival, acid-free, eight-ply matting. You’ll have a choice between two different mat colors when you begin to select your framing options.

Limited Editions

Q. What is a limited edition?

A. From time to time, we offer limited quantities of particularly rare or unique images. Limited editions are pre-matted and framed and typically come in a single size only. Many discounts or promotions we offer on our prints do not apply to limited editions.

For golf lovers, check out the special Limited Editions category on the Golf Digest Shop site, where we occasionally have prints autographed by the game’s greats!

Non-Print Products

Q. I’d like to order a Golf Digest pegboard from a previous year. Are past years’ pegboards still available for purchase?

A. Please call customer service at 1-866-493-6507 for availability information once you are ready to order.

Q. Do you offer Golf Digest books other than those that appear on the site?

A. No. What you see on the site represents all the titles we currently offer.

Q. How are the books on the Vanity Fair Store selected?

A. The majority of the books on this site are titles authored by star Vanity Fair editors and contributors in recent years. Most of these books are not sold through the Condé Nast Store. Instead, we provide a link for you to purchase them on Amazon.com.

Q. How are the DVDs on the Vanity Fair Store selected?

A. These classic movies make up Vanity Fair’s 50 Greatest Movies of All Time, as published in the September 2005 issue. Most of these DVDs are not sold through the Condé Nast Store. Instead, we provide a link for you to purchase them on Amazon.com.

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My Account

Registering

Q. Am I required to register to buy from your store?

A. No. You can browse or buy without registering. However, registration will allow you to create and store your own profile so that you will have access to your billing and shipping addresses, as well as a history of previous orders, status of current order status and tracking information for shipped orders. We do not store credit card numbers.

Q. How do I register within the MY ACCOUNT section?

A. To register, follow these easy steps:

Step 1

Click “My Account.”

Step 2

Fill out the registration form by clicking in each box and typing in the required information. Fields with a red asterisk beside them are required.

Step 3

Click “Register.” You’ll receive an e-mail shortly with your user name and password. You should see your name in the upper right hand corner of the web page, welcoming you to the store!

Updating Your Account

Q. How do I update my profile or change my password?

A. Go to “My Account” and log in using your registered e-mail address and password. Click the “Edit Profile” button, enter any changes you would like to make, then click the “Update Profile” button.

Q. How do I set up my address book?

A. The address book allows you to type in your address, or the address of the people or companies you’re shipping to, just one time. It’s fast and easy to save your most important addresses:

Step 1

Click on “My Account” on the top navigational bar of the page.

Step 2

Step 3

Once you have logged in you will see the “Address Book” section. Under that section, click “Enter Now.”

Step 4

Begin entering the name of the address file by which you wish to save the information. For example, you could call the shipping address where you would send items to your place of employment “Work Address.” This is how the address file will be saved.

Step 5

Enter the information you want to save for that shipping address. Fields with red asterisks (*) are required.

Step 6

Click “Save Address.” Your new address will appear to the left.

The “Edit” buttons below all addresses will allow you to update your saved address information as needed.

E-mail Updates

Q. How can I sign up for your e-mail list?

A. When you register, make sure the box next to “Yes, I would like to receive e-mail alerts about special offers from the Condé Nast Store” is checked. Unchecking it opts you out of our mailing list. Or, you may type your e-mail address into the box marked “Sign-up for e-mail promotions” on our home page at any time.

Q. Why should I remain on your e-mail list?

A. We periodically offer discounts and special incentives such as free shipping to our regular customers. Getting our e-mail updates is an easy way to learn about and take advantage of

savings.

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Where We Ship

American Samoa
Andorra
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Aruba
Australia
Austria
Bahamas
Bahrain
Barbados
Belgium
Belize
Bermuda
Brazil
Brunei Darussalam
Canada
Cayman Islands
Christmas Island
Cook Islands
Cyprus
Czech Republic
Denmark
Falkland Islands (Malvinas)
Finland
France
France, Metropolitan
French Southern Territories
Germany
Gibraltar
Greece
Greenland
Grenada
Guam
Hong Kong
Iceland
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kuwait
Liechtenstein
Luxembourg
Malta
Martinique
Mexico
Monaco
Netherlands
New Zealand
Norway
Pitcairn
Poland
Portugal
Puerto Rico
Qatar
Reunion
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Seychelles
Spain
St. Pierre and Miquelon
Sweden
Switzerland
United Arab Emirates
United Kingdom
Vatican City State (Holy See)
Virgin Islands (British)
Virgin Islands (U.S.
Wallis and Futuna Islands

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